Chapter 6 service systems design and implementation

Tammi Sinha; Sally Pastellas

Chapter 6 service systems design and implementation

Tammi Sinha
, Sally Pastellas

Marketing

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Radnor Z, Bateman N, Esain A, kumar M, Willliams S, Upton D 2015.. In: Pastellas S ed. Public service operations management. london and New York. Routledge, 94-114.

Original language	English
Title of host publication	Public service operations management
Editors	Zoe Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon Williams
Place of Publication	London, New York
Chapter	6
Pages	94
Number of pages	114
Edition	1
Publication status	Published - 10 Jun 2015

Cite this

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title = "Chapter 6 service systems design and implementation",

abstract = "Radnor Z, Bateman N, Esain A, kumar M, Willliams S, Upton D 2015.. In: Pastellas S ed. Public service operations management. london and New York. Routledge, 94-114.",

author = "Tammi Sinha and Sally Pastellas",

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language = "English",

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editor = "Zoe Radnor and Nicola Bateman and Ann Esain and Maneesh Kumar and Sharon Williams",

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